All About Our

Boarding Rates

Our Rates are inclusive of Meals, Litter, Bedding, Heating and Insurance.

 

Contact Us
Please Read

Boarding Rates & FAQ’s

Boarding Rates FAQ’s

WHAT ARE YOUR BUSIEST PERIODS?

School holidays are undoubtedly our busiest periods and typically, the months of June, July, August, September and the October school holiday often see our pens booked up months in advance.

To avoid disappointment, It’s best to try and book pens quite far in advance if you are planning on boarding your cat[s] with us during the school holiday periods.

 

DROP-OFF AND COLLECTION PROTOCOL:

During check-in and on collection days, we restrict customer access to our accommodation area’s. A member of staff will come and collect your cat[s] at reception and take them to their accommodation, which is pre-prepared for their arrival. Thank you for your understanding of this policy.

BELOW IS THE SOP (STANDARD OPERATING PROCEDURE) GUIDANCE GIVEN TO OUR STAFF FOR THE ARRIVAL AND DEPARTURE OF CATS FROM OUR BOARDING ESTABLISHMENT.

AIRTH STATION CATTERY LTD – STANDARD OPERATING PROCEDURE FOR STAFF ON CAT CHECK-IN DAY.

INTRODUCTION TO THE CATTERY ENVIRONMENT (STAFF PROTOCOL FOR BOARDER ARRIVALS & DEPARTURES)

On the day a cat arrives to board with us at Airth Station Cattery the following protocol will be observed to minimise stress and/or anxiety for the cat.

We will request owners to check-in at reception. Once check-in is complete the member of staff on reception duty will radio (walkie-talkie) a nominated member of staff to come, from the boarding area, to collect the cat[s] from the owner at reception and take them to the boarding areas.

Staff transporting the cat from reception to boarding areas must ensure that the following important protocols are observed.

RECEPTION TEAM DUTIES – ARRIVALS:

The member of staff on reception duty will greet the owner and explain the checking in process. Reception Staff must be wearing the logoed uniform provided by the Cattery clearly identifying that you are a member of staff authorised to check in their cat.

1. Proof of vaccination must be provided. This can be either in the form of a Vaccination Certificate/Booklet or via email from the cat’s registered veterinary practice.

2. The Vaccination Dates must be entered into our booking system and the Vaccination Certificate/Booklet will be retained and filed during the duration of the cats stay.

3. The owner will be asked to sign and date our Boarder Acknowledgement Form agreeing to the policies and protocols of boarding their cat with us. The cat[s] will be weighed and the data in KG will be logged on the Acknowledgment Form.

4. The owner will be asked to confirm their contact details that we hold in our system including confirmation of their registered veterinary practice and a confirmed emergency contact person or number should be required to contact them.

5. Explain to the owner that, for the purposes of health and safety and security of the cat boarding area, we have a policy in place which restricts access to boarding areas to staff only. If this policy is questioned, then refer them to the cattery owner for further explanation.

6. A Boarding Suite Information Card will be completed and checked by the owner.

7. If the cat requires medication, then a medical questionnaire and guidance form must be completed and signed off by the owner stating the measures that will be required for us to medicate their cat during its stay with us.

8. Once check-in is complete, the member of staff on reception duty will radio (walkie-talkie) for a member of the boarding team to attend reception to collect the cat. You should provide the Boarding Team Staff with the Boarding Suite Information Card.

9. A member of the Boarding Team will transport the cat[s] to the boarding facility.

10. If the owner arrives with two or more cats in separate carriers, you will require a 2nd member of staff to transport the cats to the boarding area. You must make sure that this is relayed to the Boarding Team by radio.

11. For security reasons, please always remain in the reception area during the check-in process.

BOARDER TEAM DUTIES – DEPARTURES:

The member of staff on Boarding Team Duty must be wearing the logoed uniform provided by the Cattery clearly identifying that you are a member of staff authorised to bring the customers cat from the boarding area to them on departure day.

1. Staff will be called on the radio (walkie-talkie) by the Reception Staff to notify you that a cat requires to be collected from the boarding area and brought to the customer at the collection point. Please acknowledge that you have received the call. The reception staff will provide you with the cats name.

2. Staff should cross reference this information by checking which pen the cat is located in on the Boarder Information Board located in the kitchen. This is done so that you know that you will be collecting the correct cat[s] from the boarding area.

3. Staff should then proceed to the boarding area and enter the pen. At this point, please give gentle re-assurance to the cat[s] and begin by gathering any blankets or bedding and toys and placing them in the bag or box provided by the owner.

The bags or boxes may be located in the storage compartments next in the kitchen cupboard.

4. Prepare the cat carrier prior to the cat entering. Staff should make sure that the carrier door and fastening clips are all in place and in working order. Make sure that the carrier is clean and that any blankets inside the carrier will not restrict the cats movement, comfort and that they don’t prevent the door from closing.

5. Gently collect the cat and introduce them to the carrier. Place a firm hand over the cats breast and use index fingers and thumb to firmly hold the cats front two legs before motioning the cat forwards into the carrier.

6. Once the cat is safely inside the carrier, the member of staff should conduct a safety and security check of the carrier making sure that all clips and door fixings are completely secure before leaving the boarding pen.

7. Staff should then make sure that the boarding block security corridor is clear (free of any potential trip hazards such as brooms or mop buckets) before exiting the pen.

8. Boarding Team Staff Member should use the walkie-Talkie to radio Reception Staff to let them know that they are on their way with the cat[s] to the collection point.

9. After exiting the boarding block, the member of staff should progress safely and slowly, purposefully minimising movements that may potentially alarm the cat being transported.

10. Staff will meet the owner at the collection point (Gated entrance to Cattery) and hand over the cat. The owner may request that you take the cat to their car and this should always be offered as a courteous gesture.

11. Staff should engage in conversation with the customer with regards to how their cat was during their stay and offer positive feedback on their stay.

12. Staff are not responsible for securing the cat in the customers car. This is entirely the responsibility of the owner.

13. If the cat has any items such as bedding, toys or blankets or their own food, the member of staff will return to the boarding area or our storage area to retrieve the items before returning them to the owner. STAFF SHOULD NEVER ATTEMPT TO CARRY ITEMS AT THE SAME TIME AS CARRYING A CAT CARRIER.

14. Once the cat has vacated the cattery, staff should return to the boarding block and retrieve the Boarding Card from the front of the pen door. The boarding card holder should now be displaying the Airth Cattery Logo to denote that the pen is empty. Two of the clips are left open denoting that a ‘To Be Cleaned’ is required before the pen returns to being available for new boarders.

15. Staff should then remove the name of the cat from the Boarding List board in the Cattery kitchen area and use the red pen to write TBC (To Be Cleaned) to provide notification that the pen requires a deep clean before the pen is returned to use.

16. Take the laminated Boarder Information Card back to reception and notify the member of staff on duty that the pen is vacated.

17. Return to Boarding Team duties.

18. AGGRESSIVE OR NON-COMPLIANT CAT PROTOCOL: If a cat display’s aggressive resistance towards a staff member attempting to place it in a carrier, then the member of staff is required to cease the attempt and enact our Exception Circumstances Protocol.

EXCEPTIONAL CIRCUMSTANCES PROTOCOL: In exceptional circumstances, whereby a cat is displaying aggressive behaviour and non-compliance towards staff attempting to place it in a carrier, the member of the boarding team may request assistance by radioing the reception staff. At this point, the reception staff will notify the owner and will accompany them to the boarding area to allow them to place their cat in the carrier. The member of the boarding team will meet the owner at the boarding block security door and will ensure that it is locked behind the owner before showing them to the pen. The boarding team member should then allow the owner to enter the pen and attempt to place the cat in its carrier. If the owner asks for or requires further assistance, then this can be provided by holding the carrier for them. Cattery staff are not permitted to try and lift the cat. We provide access to protective gloves, which can be offered to the owner. Before vacating the boarding block with the owner, staff should ensure that the carrier is secure and that security doors are locked after the owner and cat leave the block.

WE NOTE YOU HAVE A LATE CHECK-IN PROTOCOL FOR PEAK SEASONS - PLEASE EXPLAIN WHY THIS IS REQUIRED?

PLEASE NOTE THAT, ON CERTAIN DAYS DURING THE PEAK HOLIDAY SEASONS IN JUNE, JULY, AUGUST, SEPTEMBER (BANK HOLIDAY WEEKEND) & OCTOBER (SCHOOLS FORTNIGHT) CHECK-INS MAY BE SUBJECT TO LATER DROP-OFF TIMES. CUSTOMERS WILL BE ADVISED AT LEAST SEVEN DAYS IN ADVANCE SHOULD WE BE REQUIRED TO ALLOCATE A CHECK-IN TIME BETWEEN 12PM AND 2PM. THIS IS TO ALLOW OUR STAFF TO MANAGE THE CHANGEOVER PERIOD BETWEEN DEPARTURES AND ARRIVALS.

DOES MY CAT[S] REQUIRE REQUIRE. VACCINATIONS TO S TAY AT AIRTH CATTERY?

Yes, Vaccinations are required before we can have your cat come to stay with us.

Our advice is to ask your Vet for their guidance on the specific vaccinations that they administer for cats who will be boarding at a cattery.

They will be well versed on the exact requirements and will make sure your cat is fully vaccinated prior to arriving with us.

CAN WE COME AND VIEW YOUR CATTERY BEFORE MAKING A BOOKING?

Absolutely, we couldn’t recommend this highly enough.

We will be delighted to schedule a viewing appointment and we will take you around the cattery, let you meet our staff and, of course, our boarders and show you how we look after the cats in our care.

You can ask as many questions as you like and we are confident that you will leave feeling very happy and comfortable making a booking for your cat[s] to stay with us here at Airth Station Cattery.

MY CAT[S] REQUIRE MEDICATION TO BE GIVEN. IS THIS SOMETHING AIRTH CATTERY CAN DO?

Yes, absolutely! We are experienced in providing our boarders with their medication needs during their stay with us.

If your cat[s] require medication during their stay we ask you to prepare a short note of the name of the medication and the frequency and level of dosage we will be required to administer.

On check-in day, a member of our staff will provide you with a Boarder Medication Form which will be completed with all of your cat[s] medication requirements and this must be signed and dated by the owner prior to leaving. This Boarder Medication Form will then be fixed to the Boarding Pen with instructions on your cats medication requirements.

IS THERE DISCOUNT FOR LONG TERM BOARDING?

Yes! We offer a 10% discount on boarding fees for any stay longer than five weeks (35 days) consecutively

WHY ARE YOUR ADJOINED PENS MORE EXPENSIVE THAT YOUR. FAMILY PENS?

Our Adjoined Pens (£24.00 Per Night) are made up of two standard sized pens joined together and the Family Pens (£22.00 Per Night) are single units.

If you wish to book an Adjoined Pen then the price reflects the use of two Standard Pens with a discount of £4.00 applied to the normal rate for booking two Standard Pens separately.

WHAT IS THE DIFFERENCE BETWEEN. A FAMILY PEN AND AN ADJOINING PEN?

We have two Family Pens which are large enough to accommodate a family of four cats in the one space.

We have a number of Adjoined Pens available which are formed from two standard sized pens that are linked by a hatch between them. Adjoined pens can hold a maximum of four cats from the same family.

They are especially popular for people who may wish us to separate cats for the purposes of feeding or for quiet time away from each other. The adjoined hatch can be opened and closed to suit these requirements.

WHAT ARE YOUR DAILY BOARDING RATES?
  • £14.00 per day – 1 cat in single chalet
  • £18.00 per day – 2 cats sharing a chalet
  • £22.00 per day – 4 cats sharing a family chalet (Maximum Four Cats from the same family)
  • £24.00 per day – Adjoined Pen Chalets. (Maximum Four Cats from the same family)
DO YOU OFFER AFTERNOON COLLECTIONS AND DROP-OFF'S?

Yes, afternoon collections and drop-offs can be arranged by prior appointment and we offer a time slot between 5:30pm and 6pm for this purpose.

 

 

WHY IS AN EXTRA DAY CHARGED FOR COLLECTING IN THE AFTERNOON ON THE DAY OF DEPARTURE?

We charge our boarding rates on a full-day basis. This means that your cats chalet unit is available to you on your scheduled arrival day until 12pm on your scheduled departure day. Afternoon collections (Made By Appointment) on the day of departure will automatically incur another full-day’s boarding rate charge.

CAN I GET A REDUND IF I RETURN EARLY?

Regrettably, we have a ‘No Refund Policy’ for early collections.  We organise our staffing rota and food purchasing based upon actual booking confirmations therefore please note that we will not discount or refund your boarding fees for an earlier than expected return. Additionally, during busy periods, should you choose to remove the cat[s] before the end of the period booked ,we could have sold this space to someone else.

The same applies if you don’t bring you cat in on the day that you have booked.

We hope you understand why we have had to adopt this policy.

CAN MY CATS STAY IN SEPARATE PENS AS. THEY DON'T GET ON VERY WELL TOGETHER?

Yes! We have a number of adjoining chalets, however these are subject to availability and use of adjoining pens are charged at a rate of £24 per night. Should there be no adjoining pens available then you can book two separate chalets for two cats. We would charge 2 x the single cat rate for a booking such as this – £28 per night.

WHY DO YOU CHARGE FOR FULL DAYS?

We keep impeccably high standards with regards to the control and prevention of infection and disease and health and safety is of paramount importance to us. To this end, every chalet unit and all items of equipment are thoroughly cleaned and disinfected between stays. This cleaning does take time and it is essential to ensure that your cat remains comfortable throughout his/ her stay. We aim to always have the unit ready for your cat’s arrival and we also insist that they are allowed to remain in their unit in comfort until you arrive to collect them. We will never leave your cat in a carrier waiting for you to collect him /her and so we need to book the unit for both day of arrival and day of departure. Our many customers value this policy highly as they have the guarantee that their cat is comfortable for their entire stay.

PERSONAL ITEMS: DO I NEED TO BRING BEDDING AND BLANKETS FOR MY CAT[S]?

No. We provide bedding and blankets for all of our boarders. We have a range of beds ranging from Igloo’s to Round Beds to Traditional styled beds and many more to suit your cat’s preferences. We also have a range of fleece blankets and bedding for our guests.

We kindly ask that you do not bring along your own bedding. We do laundry on a daily basis and it is difficult to keep track of individual items, which is why we prefer to only provide our own bedding.

You may bring along a small blanket from home, however please note that we cannot take responsibility for lost items.

We also ask that you do not bring along your own feeding bowls.

IF WE CHOOSE TO BRING OUR OWN. CAT F OOD WILL WE RECEIVE A DISCOUNT ON THE BOARDING RATE?

No, our provision of food is costed into our boarding rates and as such, we would not consider discounting on the basis of a customers decision not to use our house food. We are more than happy to have your cat fed on your own selected brand and are happy to prepare and serve this to your cat.

We stock Royal Canin Protein Exigent and Sensible 33 as our Dry Food provision and a range of Wet Food (Meat) including Whiskas (Both Gravy and Jelly), Felix as Good as it looks and also Sheba and James Wellbeloved.

If you require to, or wish to bring along your own food then please label prior to arrival so that we can store it separately for you along with any specific feeding instructions.

WE HAVE AN ELDERLY CAT. WILL YOU BOARD HIM/HER?

We do offer boarding to elderly cats and regularly have guests who are as old as 21 & 22 years of age. Because we are a well established cattery, we have cats who were with us as kittens over 20 years ago and they are still coming to board with us. Our staff are experienced and well placed to look after elderly cats so long as they are healthy enough to be in our care.

This care however does come with a caveat which is that your cat must be healthy and able to safely negotiate the ladder up to their sleeping area (loft) from the exercise area below, where their letterbox is located. Muscular infirmity and complete blindness and/or an inability to hold their bladder movements would only cause undue stress to your cat in unfamiliar surroundings and, on that basis, we would advise against boarding in him/her in a cattery environment if this your cat[s] exhibits such frailties.

If you are unsure about whether a cattery environment will be suitable for your elderly cat then please get in touch to discuss further and we can also arrange to send you an Elderly Cat Guidance Information Booklet that will help you decide.

We would also advise a consultation with your veterinary practice for further guidance. They may also be able to offer high level boarding care whilst you are away.