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Check-in Day Explained

Everything you need to know as you prepare to bring your cat’s in to stay with us at Airth Station Cattery.

 

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Check-in Day Explained

Check-in Day Guidelines

CHECK-IN TIMES - WHAT TIMES CAN I CHECK-IN WITH MY CAT[S]?

Mon-Fri – 8:30am – 12pm

Sat-Sun – 9am – 12pm

Out of Hours Check-in’s may be booked by prior appointment (Subject to availability) and are set at 5:30pm (Monday to Friday only)

CHANGEOVER DAYS: LATE CHECK-IN PROTOCOL

PLEASE NOTE THAT, ON CERTAIN DAYS DURING THE PEAK HOLIDAY SEASONS IN APRIL(EASTER), JUNE, JULY, AUGUST, SEPTEMBER (BANK HOLIDAY WEEKEND) & OCTOBER (SCHOOLS FORTNIGHT) CHECK-INS MAY BE SUBJECT TO LATER DROP-OFF TIMES. CUSTOMERS WILL BE ADVISED AT LEAST SEVEN DAYS IN ADVANCE SHOULD WE BE REQUIRED TO ALLOCATE A CHECK-IN TIME BETWEEN 12PM AND 1PM. THIS IS TO ALLOW OUR STAFF TO MANAGE THE CHANGEOVER PERIOD BETWEEN DEPARTURES AND ARRIVALS.

VACCINATIONS REQUIRED.

Vaccinations are required before we can have your cat come to stay with us.

Please remember to bring along your cat[s] vaccination certificates on check-in day.

If you don’t have your cat[s] vaccination certificate card the we can accept a copy emailed directly from your Veterinary Practice. This must be emailed directly to: enquiries@airthcattery.co.uk

If you are unsure of your Cat’s Vaccination Status then our advice is to ask your Vet for their guidance on the specific vaccinations that they administer for cats who will be boarding at a cattery.

They will be well versed on the exact requirements and will make sure your cat is fully vaccinated prior to arriving with us.

FLEA AND WORMING TREATMENT.

Please ensure an adequate Flea & Worming Treatment is given at least seven days prior to your arrival date.

PLEASE DO NOT FEED YOUR CAT[S] PRIOR TO TRAVELLING.

We ask you not to feed your cat[s] prior to travelling to the Cattery. This will minimise the likelihood of them having travel sickness and/or toileting/soiling in their carriers. 

The first thing we do, upon arrival in their boarding pen, is to feed them. 

CHECK-IN AND COLLECTION PROTOCOL - CUSTOMERS.

A member of staff will come and collect your cat[s] at reception and will take them to their accommodation, which is pre-prepared for their arrival.

This SOP (Standard Operating Procedure) is outlined in further detail in the section directly below.

We know that it can be disappointing not to accompany your cat to the boarding area, however we are following Stirling Council guidance based on their licensing requirements for Animal Boarding Premises. 

It is one of the main reason’s that we provide an opportunity to all customers to View our Cattery before confirming bookings.

Thank you for your understanding of this policy.

CHECK-IN AND COLLECTION PROTOCOL - SOP FOR CATTERY STAFF.

During check-in and on collection days, we restrict customer access to our accommodation area’s. A member of staff will come and collect your cat[s] at reception and take them to their accommodation, which is pre-prepared for their arrival. Thank you for your understanding of this policy.

BELOW IS THE SOP (STANDARD OPERATING PROCEDURE) GUIDANCE GIVEN TO OUR STAFF FOR THE ARRIVAL AND DEPARTURE OF CATS FROM OUR BOARDING ESTABLISHMENT.

AIRTH STATION CATTERY LTD – STANDARD OPERATING PROCEDURE FOR STAFF ON CAT CHECK-IN DAY.

INTRODUCTION TO THE CATTERY ENVIRONMENT (STAFF PROTOCOL FOR BOARDER ARRIVALS & DEPARTURES)

On the day a cat arrives to board with us at Airth Station Cattery the following protocol will be observed to minimise stress and/or anxiety for the cat.

We request owners to check-in at reception. Once check-in is complete the member of staff on reception duty will radio (walkie-talkie) a nominated member of staff to come, from the boarding area, to collect the cat[s] from the owner at reception and take them to the boarding areas.

Staff transporting the cat from reception to boarding areas will ensure that the following important protocols are observed.

RECEPTION TEAM DUTIES – ARRIVALS:

The member of staff on reception duty will greet the owner and explain the checking in process. Reception Staff must be wearing the logoed uniform provided by the Cattery clearly identifying that they are a member of staff authorised to check in their cat[s}.

1. Proof of vaccination must be provided. This can be either in the form of a Vaccination Certificate/Booklet or via email from the cat’s registered veterinary practice.

2. The Vaccination Dates must be entered into our booking system and the Vaccination Certificate/Booklet will be retained and filed during the duration of the cats stay.

3. The owner will be asked to sign and date our Boarder Acknowledgement Form agreeing to the policies and protocols of boarding their cat with us. The cat[s] will be weighed and the data in KG will be logged on the Acknowledgment Form.

4. The owner will be asked to confirm their contact details that we hold in our system including confirmation of their registered veterinary practice and a confirmed emergency contact person or number should be required to contact them.

5. For the purposes of health and safety and security of the cat boarding areas, we have a policy in place which restricts access to boarding areas to staff only.

6. A Boarding Suite Information Card will be completed and checked by the owner.

7. If the cat requires medication, then a medical questionnaire and guidance form must be completed and signed off by the owner stating the measures that will be required for us to medicate their cat during its stay with us.

8. Once check-in is complete, the member of staff on reception duty will radio (walkie-talkie) for a member of the boarding team to attend reception to collect the cat. The Boarding Team Staff will be provided with the Boarding Suite Information Card.

9. A member of the Boarding Team will transport the cat[s] to the boarding facility.

10. If the owner arrives with two or more cats in separate carriers, two members of staff will be required to transport the cats to the boarding area.

BOARDER TEAM DUTIES – DEPARTURES:

The member of staff on Boarding Team Duty must be wearing the logoed uniform provided by the Cattery clearly identifying that you are a member of staff authorised to bring the customers cat from the boarding area to them on departure day.

1. Staff will be called on the radio (walkie-talkie) by the Reception Staff to notify you that a cat requires to be collected from the boarding area and brought to the customer at the collection point. Please acknowledge that you have received the call. The reception staff will provide you with the cats name.

2. Staff should cross reference this information by checking which pen the cat is located in on the Boarder Information Board located in the kitchen. This is done so that you know that you will be collecting the correct cat[s] from the boarding area.

3. Staff should then proceed to the boarding area and enter the pen. At this point, please give gentle re-assurance to the cat[s] and begin by gathering any blankets or bedding and toys and placing them in the bag or box provided by the owner. The bags or boxes may be located in the storage compartments next in the kitchen cupboard.

4. Prepare the cat carrier prior to the cat entering. Staff should make sure that the carrier door and fastening clips are all in place and in working order. Make sure that the carrier is clean and that any blankets inside the carrier will not restrict the cats movement, comfort and that they don’t prevent the door from closing.

5. Gently collect the cat and introduce them to the carrier. Place a firm hand over the cats breast and use index fingers and thumb to firmly hold the cats front two legs before motioning the cat forwards into the carrier.

6. Once the cat is safely inside the carrier, the member of staff should conduct a safety and security check of the carrier making sure that all clips and door fixings are completely secure before leaving the boarding pen.

7. Staff should then make sure that the boarding block security corridor is clear (free of any potential trip hazards such as brooms or mop buckets) before exiting the pen.

8. Boarding Team Staff Member should use the walkie-Talkie to radio Reception Staff to let them know that they are on their way with the cat[s] to the collection point.

9. After exiting the boarding block, the member of staff should progress safely and slowly, purposefully minimising movements that may potentially alarm the cat being transported.

10. Staff will meet the owner at the collection point (Gated entrance to Cattery) and hand over the cat. The owner may request that you take the cat to their car and this should always be offered as a courteous gesture.

11. Staff should engage in conversation with the customer with regards to how their cat was during their stay and offer positive feedback on their stay.

12. Staff are not responsible for securing the cat in the customers car. This is entirely the responsibility of the owner.

13. If the cat has any items such as bedding, toys or blankets or their own food, the member of staff will return to the boarding area or our storage area to retrieve the items before returning them to the owner. STAFF WILL NEVER ATTEMPT TO CARRY ITEMS AT THE SAME TIME AS CARRYING A CAT CARRIER.

14. Once the cat has vacated the cattery, staff should return to the boarding block and retrieve the Boarding Card from the front of the pen door. The boarding card holder should now be displaying the Airth Cattery Logo to denote that the pen is empty. Two of the clips are left open denoting that a ‘To Be Cleaned’ is required before the pen returns to being available for new boarders.

15. Staff should then remove the name of the cat from the Boarding List board in the Cattery kitchen area and use the red pen to write TBC (To Be Cleaned) to provide notification that the pen requires a deep clean before the pen is returned to use.

16. Take the laminated Boarder Information Card back to reception and notify the member of staff on duty that the pen is vacated.

17. Return to Boarding Team duties.

18. AGGRESSIVE OR NON-COMPLIANT CAT PROTOCOL: If a cat display’s aggressive resistance towards a staff member attempting to place it in a carrier, then the member of staff is required to cease the attempt and enact our Exception Circumstances Protocol.

EXCEPTIONAL CIRCUMSTANCES PROTOCOL: In exceptional circumstances, whereby a cat is displaying aggressive behaviour and non-compliance towards staff attempting to place it in a carrier, the member of the boarding team may request assistance by radioing the reception staff. At this point, the reception staff will notify the owner and will accompany them to the boarding area to allow them to place their cat in the carrier. The member of the boarding team will meet the owner at the boarding block security door and will ensure that it is locked behind the owner before showing them to the pen. The boarding team member should then allow the owner to enter the pen and attempt to place the cat in its carrier. If the owner asks for or requires further assistance, then this can be provided by holding the carrier for them. Cattery staff are not permitted to try and lift the cat. We provide access to protective gloves, which can be offered to the owner. Before vacating the boarding block with the owner, staff should ensure that the carrier is secure and that security doors are locked after the owner and cat leave the block.

CAT CARRIERS.

Please make sure that your cat carriers are secure and that zips or latches are in good working order before setting off from home. 

CATS MUST BE IN THEIR OWN SINGLE CARRIER. PLEASE DO NOT TRAVEL WITH TWO CATS IN THE SAME CARRIER.

MY CAT[S] REQUIRE MEDICATION TO BE GIVEN.

We are experienced in providing our boarders with their medication needs during their stay with us.

If your cat[s] require medication during their stay we ask you to prepare a short note of the name of the medication and the frequency and level of dosage we will be required to administer.

If your cat[s] receive pills we request that you provide a dated pillbox with the pills placed inside with the appropriate dosage measured for each day the are to receive them. Pill boxes can be purchased from most chemists.

On check-in day, a member of our staff will provide you with a Boarder Medication Form which will be completed with all of your cat[s] medication requirements and this must be signed and dated by the owner prior to leaving. This Boarder Medication Form will then be fixed to the Boarding Pen with instructions on your cats medication requirements.

PERSONAL ITEMS.

Please limit personal items for your cat[s] to one blanket each and a few toys. 

Please note that we provide bedding and blankets and have cat toys available for each boarding suite. 

PLEASE DO NOT BRING ALONG YOUR OWN FEED BOWLS OR BEDS.

 

 

CAT COLLARS.

Please remove cat collars prior to travelling as they are not permitted to wear them in boarding suites during their stay.

FEEDING.

We stock Whiskas, Felix & Sheba and Gourmet as Meat varieties and use Royal Canin Protein Exigent, Savour Exigent, Fit 32 and Sensible 33 as Dry Food varieties. 

If you require to, or wish to bring along your own food, then please label prior to arrival so that we can store it separately for you along with any specific feeding instructions.

WE NOTE YOU WEIGH CATS ON ARRIVAL AND WHEN THEY LEAVE.....WHY DO YOU DO THIS?

It’s just one of the methods we use to get a gauge on a cat’s eating habits while they are in our care.

The cat’s are weighed in their carriers, so it is not the cat’s approximate weight however, both cat and carrier are weighed on departure in the same carrier therefore the departing weight reading should be accurate.

We introduced a weighing policy to complement our already well established food monitoring policy, which tracks the amount of food intake a cat has during their stay with us. Our staff are trained to monitor a boarders eating habits and how much food they consume on a daily basis so that we can identify, at an early point in their stay, whether a boarder is eating satisfactory amounts during their stay.

It is not unusual for cats to refuse food for up to 24 to 48 hours when they first arrive and this can be a very normal habit, but one that we monitor closely and take steps to introduce a feeding routine that will encourage them to begin eating.

We have noted through our weighing process that it is normal for some cats to gain a few hundred grams and for some to lose a few hundred grams over the course of their stay at the Cattery. Interestingly, there is a not inconsiderable amount of cat’s whose weight remains exactly the same, which indicates that they are extremely adept at maintaining their own eating habits throughout their stay.

If you have any further questions regarding our Boarder Food In-take Monitoring Policy then we will be glad to discuss further.

 

 

HOW DO CATS REACT TO A BOARDING ENVIRONMENT?

It’s a great question and one that, naturally, we are asked often.

The truth is that they do all react in their own way to coming into a boarding environment and we have built up a wealth of experience over the decades we have been established to understand and mitigate for any anxiety a cat may feel when they first arrive for their stay with us.

For some, the experience is entirely positive and they are out and about and happy to receive attention from the first moment they arrive, and for others they will seek a quiet spot to hide and acclimatise in their own time.

The term ‘acclimatise’ therefore can’t be understated. It is something we feel we are very good at understanding and allowing for at Airth Cattery.

Experience has taught us to instinctively know when to find a quiet area and afford them some privacy and time to come out in their own time. It makes it all the more special when that moment does come and the wee one gains confidence and seeks us out for a wee pat or stroke and some attention and 99% of the time this is exactly what happens.

Our boarding units are also perfect for acclimatisation.

The loft areas affords much privacy and a level of quiet seclusion from the world and time to adjust to their new surroundings. For the inquisitive, out-going boarder, the opportunity to sit on their tower and watch the world go by in our gardens and also see their next door neighbour and have a cat-to-cat chat is always available.

“Everything in life has its own time to happen. A time to plant, a time to grow, a time to harvest. And of you take things steady you’ll bring your harvest home.” – Felicity Hayes-McCoy

 

FAQ'S PAGE.

We have an extensive FAQ’s Section with answers to lots of questions that we have been asked and I am sure they will be helpful.

Please click on the link below to access this page:

FAQ’S